For businesses where face-to-face meetings are essential but time and cost prohibitive, Affinity offers the highest quality video conference suites, bridging and conferencing services and the most responsive scheduling bureau, providing the just-like-being-there meetings your prospects and clients demand. Our highly-trained, ultra-professional client services specialists consult with you to schedule, plan and execute video conferences with ease, accuracy and immediacy. With the highest-quality, global video conference suite network, over 20 years of video conferencing experience, rigorous site certification process, top-notch scheduling team and always-available online reservation system, Affinity helps you defeat the barriers of time and distance.
Many service providers can offer high-end conference suites, equipment and competitive pricing, but they can’t compete with Affinity’s true commitment to the customer experience; it is the way we run our business.
Our Team – Your Partners
Affinity’s most important asset is our people—hands down. While we value cutting-edge technology and the significant time and cost saving benefits conferencing delivers, we know the human element is critical and its power shouldn’t be underestimated. That’s why every Affinity employee knows the importance of answering the phone in a timely manner and our intense training process ensures our high-value, responsive corporate culture is upheld. Before you speak with one of our client services specialists, they have completed in-depth video conferencing training and certification. We also believe in the age old sayings of ‘know your stuff’ and ‘listen more than you speak’.
We believe our investment in our people helps us maintain our exceptional retention rate and is the reason 90% of our business is recurring. We attribute this customer satisfaction to our responsiveness, availability and commitment to the success of each meeting.
Testing and Analysis = Better Meetings
Quality. Experience. Leadership. We are able to not only deliver the best suites—in the most convenient locations—but our customers also enjoy the peace of mind knowing we are the only suite provider in the industry to commit to a rigorous certification process. Our 10-step testing procedure and analysis ensures that you, your clients or your prospects have the highest quality meeting. We check everything from equipment and networks to acoustics and lighting to general aesthetics and the professionalism of the on-site staff.
Once we gather all of our data, we store it in our proprietary database. This system was designed specifically to record the details of each suite, track any recurring issues for troubleshooting and resolution and make sure that systems are compatible.
Putting It All Together
So, what does all this mean to you? Well, it means that you can trust Affinity to do more than just find a video conference suite. We have a vested interest in your company and your remote meetings, so we’ll go above and beyond to make sure they are a success. Our number one priority is making sure that whoever you are meeting with has the best impression of you and your company. We believe investing in extra training and testing and committing to exceptional customer satisfaction makes us the only luxury video conference suite provider that can put their money where their mouth is. Give us a try and you’ll see and believe the difference.